1. How were you referred to Thayer-Rock Funeral Home?

Referred by friend or relative

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Internet search

Used their services in the past

Other:

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2.

If you arranged a funeral for your loved one with one of the funeral directors, please rate the following:

Friendliness of the Staff	Currently 0/5 1 2 3 4 5
Knowledge of the Staff	Currently 0/5 1 2 3 4 5
Helpfulness of the Staff	Currently 0/5 1 2 3 4 5
Professionalism of the Staff	Currently 0/5 1 2 3 4 5
Explanation of costs and payment options	Currently 0/5 1 2 3 4 5

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3.

Did you find the cost of the funeral you selected to be more or less than what you had expected?

Significantly more than what I had expected

More than what I had expected

About what I had expected

Less than what I had expected

Significantly less than what I had expected

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4.

If you attended visitation or funeral services for a loved one at the funeral home, please rate the following:

 

Friendliness of the Staff	Currently 0/5 1 2 3 4 5
Knowledge of the Staff	Currently 0/5 1 2 3 4 5
Helpfulness of the Staff	Currently 0/5 1 2 3 4 5
Professionalism of the Staff	Currently 0/5 1 2 3 4 5

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5. If you attended visitation or funeral services for a loved one at the funeral home, how satisfied were you with the appearance of your loved one?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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6.

How satisfied were you with the appearance of the funeral home (decor, cleanliness, etc,...)

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

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7.

Based on your experience with Thayer-Rock Funeral Home, would you recommend its services to others?

Yes

No

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