Home Health Survey

CARE & COMFORT recognizes that client satisfaction is of importance for our continuation and growth as a therapeutic service provider.  We are interested in
your comments, and value your input.

 

The Key to Our Success is You!
 

 

CARE & COMFORT defines quality as not just meeting, but exceeding the client’s expectations.  The following brief survey has been developed so that you, the client, can share with us your feelings and comments regarding the services you have received.

 

 

 

Please take a moment to fill out this anonymous survey.

 

 

 

1.

What services are you receiving? 

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2.

Do you feel that your Plan of Care is meeting your needs?

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3.

Is the CNA/PSS following your Plan of Care?

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4.

Is the RN visit meeting your needs?

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5.

When you call the office are you treated courteously?

6.

Are you kept informed of Schedule Changes?

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7.

Do you get your questions and concerns taken care of in a timely manner?

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8.

How would you rate the overall responsiveness of Administration?

ExcellentGoodFairPoor

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9.

Are you satisfied with the services provided by our agency?

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10.

Would you recommend Care & Comfort to others?

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11.

Thank you for taking the time to complete this survey.  Please let us know what else we can do to improve our services.

Additional Comments

12.

Care & Comfort offers a range of services for Home Health, Mental Health, and Home Modifications.  If you would like more information on any of our services, please contact your local Care & Comfort office.

 

Mental Health – Services include Outpatient Therapy, In-Home Supports for children with a mental health diagnosis or mental retardation or Autism, and Case Management services.

 

Home Health –This service is available to clients needing nursing services, personal care assistance, and light housekeeping.  This can be a private pay service, Mainecare, or private insurance.  Personal Support Specialist (PSS), Certified Nurse Assistant (CNA), Licensed Practical Nurses (LPN), or Registered Nurses (RN) are available.

 

Caring Companions – This service is available to clients who want assistance with household services and errands, such as shopping, meal preparation, transportation, organization or cleaning, house sitting, holiday help, and respite care/companionship.

 

Home Modification Specialists of Maine – No job is too small for the Home Modification Team – painting, yard work, gardening, installing or removing air conditioners, basic house repairs, decks, ceilings, roofs, installing ramps, grab bars, hand-held showers, widening doorways, and performing other adaptive aids.